Oracle Cloud Infrastructure Documentation

Locating Oracle Cloud Infrastructure IDs

Find identifiers to include in your support requests.

Use the following procedures to help you locate identifiers you might be asked to provide:

Finding Your Customer Support Identifier (CSI)

The Customer Support Identifier (CSI) number is generated after you purchase Oracle Cloud services. You can find this number in several places, including in your contract document and also on your tenancy details page. The CSI number is required to register and log support requests in My Oracle Support.

To find your CSI number:

  1. Select the Profile menu (Profile menu icon), which is on the upper-right side of the navigation bar at the top of the page, and then click Tenancy: <your_tenancy_name>.

  2. The CSI number is displayed in the Tenancy Information section.

    Tenancy Details page showing CSI number

Finding Your Tenancy OCID (Oracle Cloud Identifier)

Get the tenancy OCID from the Oracle Cloud Infrastructure Console on the Tenancy Details page:

  1. Select the Profile menu (Profile menu icon), which is on the upper-right side of the navigation bar at the top of the page, and then click Tenancy: <your_tenancy_name>.

  2. The tenancy OCID is shown under Tenancy Information. Click Show to display the entire ID or click Copy to copy it to your clipboard.

    Tenancy Details page showing the location of the tenancy OCID

Finding the OCID of a Compartment

To get the OCID (Oracle Cloud Identifier) of a compartment:

  1. Open the navigation menu and click Identity & Security. Under Identity, click Compartments.

    A list of the compartments in your tenancy is displayed.

    A shortened version of the OCID is displayed next to each compartment.

    Console page showing the OCID of a compartment

  2. Click the shortened OCID string to view the entire value in a pop-up. Click Copy to copy the OCID to your clipboard. You can then paste it into the service request form field.

Finding the OCID of a Resource

The OCID (Oracle Cloud Identifier) of a resource is displayed on the details page of the resource when you view it in the Console.

For example, to get the OCID for a compute instance:

  1. Open the navigation menu and click Compute. Under Compute, click Instances. A list of instances in the selected compartment is displayed.

  2. Under List Scope, select the Compartment to which the instance belongs.

  3. Click the instance that you're interested in.

    A shortened version of the OCID is displayed on the instance details page.

  4. Click Copy to copy the OCID to your clipboard. You can then paste it into the service request form field.

Finding Your opc-request-id in the Console

To locate the opc-request-id value when you are using the Oracle Cloud Infrastructure Console, you must first access the developer tools in the browser in which you are running the Console. Depending on your browser, this is called either Developer Tools or Web Console and can be opened by clicking F12. In Safari on a Mac, it's called the Web Inspector.

  1. Open your browser's developer tools by clicking F12 (in Safari on Mac, click Option + Cmd + i).

  2. Select the Network tab, then filter on XHR.

    Note

    Different browsers present filtering options in different ways. Firefox presents an XHR filtering button on the Network tab UI. Internet Explorer and Edge provide a filter icon with the label Content type, which you click to expose an XHR filter.
  3. Select results that return a 500 error to view the request details.
  4. In the request details pane, click the Headers tab.
  5. Locate and copy both the opc-request-id and date values and include them in your support request.