Troubleshooting Document Understanding
Use troubleshooting information to identify and address common issues that can occur while working with Document Understanding.
Pretrained Models
Troubleshoot common problems with pretrained models in Document Understanding.
Error Status: 500 Internal Error
When analyzing a small, image-based document, you get the error: Error status: 500 Internal error occurred.
The image size is smaller than the minimum size for an image-based document of 32 x 32 pixels.
Label Studio
Troubleshoot issues when using Label Studio.
Documents aren't visible in Label Studio
Incorrect configuration of these settings might prevent documents from appearing
- Ensure that the OCI Text Extraction Service is up and running, and you can connect to it successfully.
- Verify that the OCR service port matches the port configured in the Connect Model settings in Label Studio.
- Confirm that you have correctly configured the labeling set up for the Custom KV task. You must use the exact labeling configuration provided in the documentation.