com.oracle.bmc.cims

Interface IncidentAsync

All Superinterfaces:

AutoCloseable

All Known Implementing Classes:

IncidentAsyncClient

@Generated(value="OracleSDKGenerator",
           comments="API Version: 20181231")
public interface IncidentAsync
extends AutoCloseable

Use the Support Management API to manage support requests. For more information, see Getting Help and Contacting Support.

*Note**: Before you can create service requests with this API, you need to have an Oracle Single Sign On (SSO) account, and you need to register your Customer Support Identifier (CSI) with My Oracle Support.

Method Summary

Modifier and Type	Method and Description
Future<CreateIncidentResponse>	createIncident(CreateIncidentRequest request, AsyncHandler<CreateIncidentRequest,CreateIncidentResponse> handler) Operation to create a support ticket.
Future<GetCsiNumberResponse>	getCsiNumber(GetCsiNumberRequest request, AsyncHandler<GetCsiNumberRequest,GetCsiNumberResponse> handler) Fetches csi number of the user.
String	getEndpoint() Gets the set endpoint for REST call (ex, https://www.example.com)
Future<GetIncidentResponse>	getIncident(GetIncidentRequest request, AsyncHandler<GetIncidentRequest,GetIncidentResponse> handler) Gets details about the specified support ticket.
Future<GetStatusResponse>	getStatus(GetStatusRequest request, AsyncHandler<GetStatusRequest,GetStatusResponse> handler) Gets the status of the service.
Future<ListIncidentResourceTypesResponse>	listIncidentResourceTypes(ListIncidentResourceTypesRequest request, AsyncHandler<ListIncidentResourceTypesRequest,ListIncidentResourceTypesResponse> handler) During support ticket creation, returns the list of all possible products that Oracle Cloud Infrastructure supports.
Future<ListIncidentsResponse>	listIncidents(ListIncidentsRequest request, AsyncHandler<ListIncidentsRequest,ListIncidentsResponse> handler) Returns the list of support tickets raised by the tenancy.
void	refreshClient() Rebuilds the client from scratch.
void	setEndpoint(String endpoint) Sets the endpoint to call (ex, https://www.example.com).
void	setRegion(Region region) Sets the region to call (ex, Region.US_PHOENIX_1).
void	setRegion(String regionId) Sets the region to call (ex, ‘us-phoenix-1’).
Future<UpdateIncidentResponse>	updateIncident(UpdateIncidentRequest request, AsyncHandler<UpdateIncidentRequest,UpdateIncidentResponse> handler) Updates the specified support ticket’s information.
void	useRealmSpecificEndpointTemplate(boolean realmSpecificEndpointTemplateEnabled) Determines whether realm specific endpoint should be used or not.
Future<ValidateUserResponse>	validateUser(ValidateUserRequest request, AsyncHandler<ValidateUserRequest,ValidateUserResponse> handler) Checks whether the requested user is valid.

Methods inherited from interface java.lang.AutoCloseable

close

Method Detail

refreshClient

void refreshClient()

Rebuilds the client from scratch. Useful to refresh certificates.

setEndpoint

void setEndpoint(String endpoint)

Sets the endpoint to call (ex, https://www.example.com).

Parameters:

endpoint - The endpoint of the serice.

getEndpoint

String getEndpoint()

Gets the set endpoint for REST call (ex, https://www.example.com)

setRegion

void setRegion(Region region)

Sets the region to call (ex, Region.US_PHOENIX_1).

Note, this will call setEndpoint after resolving the endpoint. If the service is not available in this region, however, an IllegalArgumentException will be raised.

Parameters:

region - The region of the service.

setRegion

void setRegion(String regionId)

Sets the region to call (ex, ‘us-phoenix-1’).

Note, this will first try to map the region ID to a known Region and call setRegion.

If no known Region could be determined, it will create an endpoint based on the default endpoint format (Region.formatDefaultRegionEndpoint(Service, String) and then call setEndpoint.

Parameters:

regionId - The public region ID.

useRealmSpecificEndpointTemplate

void useRealmSpecificEndpointTemplate(boolean realmSpecificEndpointTemplateEnabled)

Determines whether realm specific endpoint should be used or not. Set realmSpecificEndpointTemplateEnabled to “true” if the user wants to enable use of realm specific endpoint template, otherwise set it to “false”

Parameters:

realmSpecificEndpointTemplateEnabled - flag to enable the use of realm specific endpoint template

createIncident

Future<CreateIncidentResponse> createIncident(CreateIncidentRequest request,
                                              AsyncHandler<CreateIncidentRequest,CreateIncidentResponse> handler)

Operation to create a support ticket.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.

getCsiNumber

Future<GetCsiNumberResponse> getCsiNumber(GetCsiNumberRequest request,
                                          AsyncHandler<GetCsiNumberRequest,GetCsiNumberResponse> handler)

Fetches csi number of the user.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.

getIncident

Future<GetIncidentResponse> getIncident(GetIncidentRequest request,
                                        AsyncHandler<GetIncidentRequest,GetIncidentResponse> handler)

Gets details about the specified support ticket.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.

getStatus

Future<GetStatusResponse> getStatus(GetStatusRequest request,
                                    AsyncHandler<GetStatusRequest,GetStatusResponse> handler)

Gets the status of the service.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.

listIncidentResourceTypes

Future<ListIncidentResourceTypesResponse> listIncidentResourceTypes(ListIncidentResourceTypesRequest request,
                                                                    AsyncHandler<ListIncidentResourceTypesRequest,ListIncidentResourceTypesResponse> handler)

During support ticket creation, returns the list of all possible products that Oracle Cloud Infrastructure supports.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.

listIncidents

Future<ListIncidentsResponse> listIncidents(ListIncidentsRequest request,
                                            AsyncHandler<ListIncidentsRequest,ListIncidentsResponse> handler)

Returns the list of support tickets raised by the tenancy.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.

updateIncident

Future<UpdateIncidentResponse> updateIncident(UpdateIncidentRequest request,
                                              AsyncHandler<UpdateIncidentRequest,UpdateIncidentResponse> handler)

Updates the specified support ticket’s information.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.

validateUser

Future<ValidateUserResponse> validateUser(ValidateUserRequest request,
                                          AsyncHandler<ValidateUserRequest,ValidateUserResponse> handler)

Checks whether the requested user is valid.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.