Namespace InteractionSummary

Summary of access request customer and operator conversation.

Properties

id: undefined | string

The uniqueId of the message.

message: undefined | string

contains the information exchanged between operator and customer.

timeOfConversation: Date

Time when the conversation happened in RFC 3339timestamp format. Example: '2020-05-22T21:10:29.600Z'

userId: undefined | string

customer or operator id who is part of this conversation.

userName: undefined | string

customer or operator Name who is part of this conversation.

userType: undefined | string

Whether the userConversation is an operator or customer.