The information exchanged between the customer and the operator.
The unique identifier of the message within the scope of the associated access request.
Time when the conversation happened in RFC 3339timestamp format, e.g. '2020-05-22T21:10:29.600Z'.
ID of the customer or operator who is part of this conversation. For operator, this field is null.
Name of the customer or operator who is part of this conversation. For operator, the name is "Operator".
Indicates whether the user is a customer or an operator.
Summary of customer and operator conversation.