The uniqueId of the message.
contains the information exchanged between operator and customer.
Time when the conversation happened in RFC 3339timestamp format. Example: '2020-05-22T21:10:29.600Z'
customer or operator id who is part of this conversation.
customer or operator Name who is part of this conversation.
Whether the userConversation is an operator or customer.
Summary of access request customer and operator conversation.