Model Analysis Dashboard

This dashboard provides analysis of Oracle Data Relationship Governance workflow model design by displaying historical performance of requests that are completed (committed or rejected), including participant behavior trends, resource workload, and the ability to drill-back into Data Relationship Governance requests. It reports on performance of completed requests processed by each workflow model to understand model performance based on service level agreements, level of automation achieved, cycle time, resources committed, request workload, throughput, and participant engagement.

This dashboard can be filtered by:

• Model––A secured filter that displays only the models to which the logged in user has commit access. Data Managers can view all workflow models.

• Model Status––This filter allows end users to show active or hidden workflow models or both

• Timeframe––A filter to select pre-defined date ranges or a custom date range over which to evaluate completed requests associated with each workflow model

The metrics displayed in the dashboard are dependent on the filter selections.

Table A-4 Metrics for Model Analysis Dashboard

Metric	Description
Summary Metrics - Completed Requests Metrics in this section are for all models meeting the filter criteria.
Count	Total number of completed requests, comprised of the number of on time requests, overdue requests, and requests with no due date
On Time	Percentage of requests that completed within the due date timeframe
Overdue	Percentage of requests that exceeded the due date
No Due Date	Percentage of requests that had no due date
Cycle Time	Average time it took all requests to complete. Cycle time of an individual request is computed as request completion time minus request submit time. Request completion time is when the request is either committed or rejected and reaches a terminal status. The average cycle time is an aggregate of time divided by the number of requests.
Participants	Average number of unique participants across all requests. For each request, a count of the number of unique participants is maintained. Submitters, enrichers, and approvers are counted as participants. Each participant is counted only one time, even if they tough a request multiple times regardless of the stage. Whenever a user claims a request, they are assumed to be a participant.
Model Performance - All Models - List View Metrics in this section are specific to individual workflow models. The model name above the segmented color bar is clickable to view metrics for that specific model.
Requests	Total number of requests for the model. A segmented color bar indicates the number of requests for each category.
Cycle Time	Average time it took for the requests in the model to complete. Computed as request completion time minus request submit time. Request completion time is when the request is either committed or rejected and reaches a terminal status.
Request Items	Average number of request items per request in the model
Participants	Average number of unique participants for the requests in the model
Overview tab of Model Inspector Metrics in this section are specific to the model that was selected in the List View
Requests	Number of requests for the model that meet the filter criteria
Request Duration	Request duration setting value for the model. The value displayed is dynamic and will change if changed within the model. Displayed for reference when viewing additional metrics.
Claim Duration	Current claim duration setting value for the filtered model. The value displayed is dynamic and will change if changed within the model. Displayed for reference when viewing additional metrics.
Unclaimed Duration	Percentage of time spent in unclaimed status across all requests for the selected model
Cycle Time	Average time it took all requests for the selected model to complete
Participants	Average number of unique participants across all requests for the selected model
Conditional Stages	Number of stages in the model that are conditional. For example, in a 4 stage model that has 3 conditional stages, "3 of 4" is displayed.
Separation of Duties Enabled	Number of stages for which separation of duties is enabled
SLA Violations	Number of requests that exceeded the request duration or due date at the request level
Slippages	Number of requests that had at least one claim duration violation
Pushbacks	Number of requests that had at least one push back
Escalations	Number of requests that had at least one escalation
Auto-skipped	Number of requests with at least one conditional Enrich or Approve stage that was skipped
Auto-approved	Number of requests with at least one Enrich or Approve stage that was promoted (approved by the system)
Auto-committed	Number of requests with a skipped or promoted commit stage Note: Auto-Committed counts are not included in the Auto-Skipped or Auto-Approved counts.
Process Efficiency tab of Model Inspector - Model Overview Section Metrics in this section are specific to the model that was selected in the List View
Average model cycle time	The average cycle time for all requests in the model
Unclaimed Duration	Percentage of time unclaimed for all requests in the model
Claimed Duration	Percentage of time claimed for all requests in the model
Request duration	Request duration setting value for the model. The value displayed is dynamic and will change if changed within the model. Displayed for reference when viewing additional metrics.
Claim duration	Current claim duration setting value for the model. The value displayed is dynamic and will change if changed within the model. Displayed for reference when viewing additional metrics.
Total requests	Total number of requests that meet the filter criteria
Total resources	Total number of resources (in full-time equivalent hours) for the model. This number is based on the total time the request spent in claimed status normalized using a 2000 hour per person year metric.
Process Efficiency tab of Model Inspector - Details by Stage Section Metrics in this section are specific to the model that was selected in the List View
Avg Stage Cycle Time	Average amount of time that the requests spent in the specified stage
Cycle Time	Average time it took all requests to complete in the specified stage
Delayed	Number of requests that were delayed in this stage. Delayed requests are defined as requests with the claim duration elapsed.
Resources Committed	Number of person hours across all requests for the specified stage
Participants	Average number of unique participants across all requests for the specified stage
Throughput tab of Model Inspector Metrics in this section are specific to the model that was selected in the List View
Submitted	Number of requests submitted for the model. Submitted requests include both committed and rejected requests. To get this count, the timeframe filter is applied on the submit date.
Committed	Number of requests committed for the model. To get this count, the timeframe filter is applied on the commit date.
Rejected	Number of requests rejected for the model. To get this count, the timeframe filter is applied on the reject date.
Participant Performance tab of Model Inspector - Submitted By View Metrics in this section are specific to the model that was selected in the List View and are cumulative for all participants.
Requests Submitted	Number of requests submitted by model participants
% Committed	Percentage of the submitted requests that were committed
Rejected	Number of requests that were rejected
Committed	Number of requests that were committed
Request Items	Cumulative number of request items for all requests submitted
Participant Performance tab of Model Inspector - Committed By View Metrics in this section are specific to the model that was selected in the List View and are specific to individual participants.
Requests Completed	Number of requests completed by the user
% Committed	Percentage of the completed requests that were committed
Rejected	Number of requests that were rejected
Committed	Number of requests that were committed
Request Items	Cumulative number of request items for all requests completed by the user
Model Performance - All Models - Service Level Agreement Plot Metrics in this section are for all selected models.
On Time	The line on the SLA plot indicating requests that are on time. The x-axis plots the average cycle time of all the requests relative to the request duration. The request duration for each model is used to create the reference line and cycle time of each model is plotted with that reference. In general, any dots to the right side of the reference line indicate the model is not performing as expected.
Request Throughput - All Models Metrics in this section are for all selected models.
Submitted	Number of requests submitted for all selected models. Submitted requests include both committed and rejected requests.
Committed	Number of requests committed for all selected models
Rejected	Number of requests rejected for all selected models
Participant Performance - All Models - Submitted By View Metrics in this section are for all selected models and are cumulative for all participants. Note: Participant performance is presented based on either Submit or Commit user context.
Requests Submitted	Number of requests submitted by model participants
% Committed	Percentage of the submitted requests that were committed
Rejected	Number of requests that were rejected
Committed	Number of requests that were committed
Request Items	Cumulative number of request items for all requests submitted
Participant Performance - All Models - Committed By View Metrics in this section are for all selected models and are specific to individual participants.
Requests Completed	Number of requests completed by the user
% Committed	Percentage of the completed requests that were committed
Rejected	Number of requests that were rejected
Committed	Number of requests that were committed
Request Items	Cumulative number of request items for all requests completed by the user