Request Monitoring Dashboard

The Request Monitoring dashboard displays key performance indicators as they relate to open Oracle Data Relationship Governance requests allowing you to identify bottlenecks and requests that are overdue or near due, and provides the ability to drill back into Data Relationship Governance requests to make changes to a request. This dashboard allows users to drill down to request level and transaction level detail. Users can further drill back into Data Relationship Governance to perform actions ( for example, a user can unclaim a request that is claimed and overdue so others within the assigned access group can claim and work on it.

This dashboard can be filtered by:

• Model––A secured filter that displays only those models to which the user has Commit access. Data Managers can view all workflow models with in-flight requests.

• Access Group––A filter that displays node access groups for which there are active requests

• Version––A filter that displays only versions with active, in-flight requests

• Submitter––A filter that displays all Submit stage users who have active in-flight requests

• Start Date––Filters requests based on submit date

• End Date––Filters requests based on submit date

Note:

Either the start date, end date, or both may be provided.

The metrics displayed in the dashboard are dependent on the filter selections.

Table A-3 Metrics for Request Monitoring Dashboard

Metric	Description
Summary Metrics
Open	Number of open requests
Near Due	Number of requests due within 3 days
Urgent	Number of requests marked urgent by a Submit stage user
Escalated	Number of requests that have been either automatically escalated by the system or manually escalated by a participant.
Overdue	Number of requests that are overdue. Derived based on a combination of submit date and the request duration (set at the model level). Participants may also set a Due Date tag in a request. When set, this date overrides workflow model defaults. If the request duration is not set, then the request is only included in this count if a Due Date has been set.
Claimed	Number of claimed requests for the selected metric - Open, Near Due, Urgent, Escalated, or Overdue.
Unclaimed	Number of unclaimed requests for the selected metric - Open, Near Due, Urgent, Escalated, or Overdue.
Request Count by Stage
Requests	Number of requests in this stage
Claimed	Number of claimed requests in this stage
Unclaimed	Number of unclaimed requests in this stage
Stage Type	Number of requests in each stage type, for example Submit, Approve, Commit.
Request Count by User
Requests	Number of requests for this user
Claimed	Number of claimed requests for this user
Unclaimed	Number of unclaimed requests for this user
Stage Type	Number of requests in each stage type, for example Submit, Approve, Commit, for this user
Request Count by Model
Requests	Number of requests for this model
Claimed	Number of claimed requests for this model
Unclaimed	Number of unclaimed requests for this model
Stage Type	Number of requests in each stage type, for example Submit, Approve, Commit, for this model
Request Count by Access Group
Requests	Number of requests for this access group
Claimed	Number of claimed requests for this access group
Unclaimed	Number of unclaimed requests for this access group
Stage Type	Number of requests in each stage type, for example Submit, Approve, Commit, for this access group