1. User's Guide
  2. Governance Workflows
  3. Request Lifecycle
  4. Pushing Back Requests

Pushing Back Requests

An approver may push back a claimed request to a previous workflow stage to question the purpose, accuracy, or incompleteness of the request. During the push back, the approver selects the stage to which the request will be assigned and is required to provide a comment to identify the reason for pushing back the request. After the request is assigned to the previous stage, assigned users may claim the request to modify it and resubmit or approve it. If the request has additional request items that were added in a later stage to which the approving user does not have proper workflow data access, details for the request item will not be displayed. After the previous participant addresses the reason for the push back and resubmits or approves, the request may return to the approver who pushed it back originally.

To push back a request:

  1. From the Worklist, open a claimed request.
  2. Click push back button.
  3. Select the Workflow Stage to which to push back the request.
  4. Enter a comment to explain the push back and click OK.

Example 8-1 Reapproval

In situations where a request is pushed back to a previous stage that has already been completed and approved by previous users, the request may need to be resubmitted or reapproved by users who have already participated. Depending on which stage the request is pushed back to, reapproval by subsequent stages may be required or optional. The reapprove option for each workflow stage in a workflow model controls this behavior for requests using that model.