1. Installation and Configuration Troubleshooting Guide
  2. Foundation Services
  3. Smart View

Smart View

Issue: When Oracle Hyperion Financial Management uses shared connections in Oracle Smart View for Office with the URL as http://server:port/workspace/SmartViewProviders, Smart View does not return Financial Management provider details.

Solution: If you customize the IIS Smart View context in EPM System Configurator, you must manually change the SmartViewContext property in the Oracle Hyperion Shared Services Registry.

By default, the SmartViewContext value is //hfmofficeprovider/HFMOfficeProvider.aspx. Replace hfmofficeprovider with the Smart View logical web address context. For instructions, see "Updating the Shared Services Registry" in the Oracle Enterprise Performance Management System Deployment Options Guide.

Issue: In an SSL or SSL OFFLOADER environment, when you perform a web launch from web to Smart View for Planning, an error message Empty response from Provider appears.

Solution: The following steps are applicable only for SSL and SSL OFFLOADER environments and these steps must be performed for the specific Planning application used by Smart View:

  1. Login to Oracle Hyperion Enterprise Performance Management Workspace by accessing the Workspace URL, for example: https://epm.mycompany.com:19443/workspace/index.jsp.
  2. On the Menu bar, click Navigate > Applications > Planning, and then select the application name (application name is the name of the application used for Smart View).
  3. Once the application is open, select Administration > Application > Properties, and then select the System Properties tab.
  4. Set SMARTVIEW_CONNECT_URL to the base Workspace URL and click Save. For example, if the Workspace URL is https://epm.mycompany.com:19443/workspace/index.jsp, the base URL is https://epm.mycompany.com:19443.
  5. Restart Planning services.