Using My Oracle Support

If you have a current support agreement and a customer support identifier, you can search the My Oracle Support knowledge base for information about resolving installation and configuration issues. You can also use My Oracle Support to enter service requests, download software releases and patches, and other online support tasks.

Note:

Before creating a service request (SR) about an installation or configuration issue, run the ziplogs utility. See Using the Ziplogs Utility.

Oracle Configuration Manager, which Oracle Enterprise Performance Management System installations include in the EPM Oracle home directory, collects information about your Oracle software installation and configuration and uploads the information to My Oracle Support. The information collected by Oracle Configuration Manager speeds resolution of problems and enables My Oracle Support to tailor content for your configuration.

Oracle recommends that you adjust the default sources for your knowledge base searches, if necessary, to include documentation for your Hyperion products.

For more information, click Getting Started on the My Oracle Support home page.