Using the Ziplogs Utility
Before creating a service request (SR) about an installation or configuration issue, run the utility ziplogs.bat
(Windows) in EPM_ORACLE_INSTANCE/bin
. When you create the SR, attach the output from the script, which is saved to EPM_ORACLE_INSTANCE/diagnostics/ziplogs
. The output is a zipped collection of logs, configuration files, and other information that can help Support to resolve installation and configuration issues.