1. Installation and Configuration Guide
  2. Tips and Troubleshooting
  3. Diagnostics Tools and Health Check

Diagnostics Tools and Health Check

Diagnostic Tools

Health Check

Diagnostic Tools

When an issue arises while using Oracle Smart View for Office that you cannot resolve on your own, use the Smart View Diagnostic tools to create and collect log files and screenshots to send to Oracle Support. When you are finished collecting diagnostic data, you use the diagnostic tools to zip up the files. Then you transmit the ZIP file to Oracle Support for analysis. The log files and screenshots are used by Oracle Support to troubleshoot and resolve your issue.

The Smart View Diagnostic tools are located in the Diagnostics group in the Smart View ribbon. You enable the display of the tools by

You can customize certain features of Smart View Diagnostic tools; for example:

  • Hide data values in an Office document.

  • Hide member names in an Office document.

  • Direct the diagnostics output files to a folder other than the default.

  • Allow automatic screenshots for each warning or error message that is displayed.

See Smart View Diagnostics and Health Check in the Oracle Smart View for Office User's Guide for more information on the Diagnostics tools.

Health Check

You can perform a "health check" on your system to optimize performance and to get information about your machine, Microsoft Office version, Smart View version, and the extensions you have installed.

You can view the following information about your system:

  • Version Information—Operating System, Excel Version, Smart View Version
  • Hardware Information—RAM Memory, Processor, Smart View Installed Drive Space
  • Excel Add-ins—Depends on the Excel add-ins that are installed
  • COM Add-ins—Depends on the COM add-ins that are installed

You can make the following changes to system settings and Smart View options:

  • Registry Information

    • KeepAlive Timeout
    • Receive Timeout
    • ServerInfo Timeout
  • Smart View Options

    • Undo Buffer

    • Improve Metadata Storage

  • Graphic Setting

    • Disable Windows Transitions on Addin Task Panes

    • Disable Animations

For more information, see "Performing a Health Check On Your System" in the Oracle Smart View for Office User's Guide.