Smart View Display and Operations Issues After Windows 10 Update

Following a Windows 10 update, users with high-resolution displays may experience display problems and functional issues in Smart View, such as blurry controls and drag-and-drop errors (including "Invalid selection"). Adjusting the Windows display scaling settings can resolve these issues and restore expected Smart View performance.

Note:

Microsoft Windows 10 is no longer supported after October 14, 2025. This troubleshooting item is here for reference only. For more information, see Windows 10 support has ended on October 14, 2025.

After a Windows 10 update on some high-resolution displays, drag-and-drop may not work as expected, some controls may look blurry, and some operations may not work properly. For example, an "Invalid selection" error occurs when trying to drag and drop members from the POV.

To avoid the "Invalid selection" error and other display issues after a Windows update:

  1. Select the Windows 10 Start button, then Settings, then System, then Display, and then Advanced scaling settings.

  2. Under Fix scaling for apps, set Let Windows try to fix apps so they are not blurry to On.

  3. Restart Excel.

Drag-and-drop and other operations should work as expected, and the display of Oracle Smart View for Office controls should be improved.