Troubleshooting Running JD Edwards EnterpriseOne Manually

• If the JD Edwards EnterpriseOne network is not running, start the JD Edwards EnterpriseOne network service.

• Verify the JD Edwards EnterpriseOne network is running by doing these:

  • The JD Edwards EnterpriseOne network should either be running as a service or from a Windows command prompt.

  • If it is running as a service, determine under which account it is running.

    To do this, select the JD Edwards EnterpriseOne network service in Microsoft Windows Control Panel, select Services, and then select Startup. Note the account name. If you are using Microsoft Windows 2000, select the JD Edwards EnterpriseOne network service in the Windows Control Panel, select Services, and then select Properties.

  • If it is run from a command prompt, the network is running under the Microsoft Windows account you signed on to.

    When you log off Microsoft Windows, network processes started from a command prompt and all child processes will terminate.

• If the setup of some part of JD Edwards EnterpriseOne, such as the jde.ini file or OCM, is incorrect, determine if PORTTEST runs correctly.

  If not, correct those problems and then try running JD Edwards EnterpriseOne manually.

If an error initializing the environment occurs in the log file, the setup for some part of JD Edwards EnterpriseOne, such as the jde.ini file or OCM, may be incorrect. Examine the applicable problems in the "Testing with the PORTTEST Program" section in this chapter. Determine if the PORTTEST programs runs correctly. If not, correct those problems, and then try running JD Edwards EnterpriseOne manually.