Troubleshooting Testing with the PORTTEST Program

If an error with the security server occurred:

• Verify the JD Edwards EnterpriseOne network is running either as a service or started from a command prompt.

• If the security server is inactive, or if it is active on a server and port that is different from the ones the PORTTEST program uses, perform one of these tasks:

  Start JD Edwards EnterpriseOne net on the server and port where the PORTTEST program is being run. The security server key in the [SECURITY] section of the jde.ini specifies the security server, and the serviceNameListen and serviceNameConnect settings in the [JDENET] section specify the ports.

  Change the name of the security server or the names of the ports, or both, in the jde.ini file to point to the correct security server.

• Make sure that the JD Edwards EnterpriseOne network and the PORTTEST program are running under the same account:

  To determine under which account PORTTEST is running, press the Control, Alt, and Delete keys at the same time. If the JD Edwards EnterpriseOne network is running as a service, determine under which account it is running. To do this, select the service in Microsoft Windows Control Panel, then go to Services and click Startup.

  For initial testing, you can stop the JD Edwards EnterpriseOne network service, open a Windows command prompt, cd to the system\bin32 directory, run jdenet_n without any parameters, and rerun the PORTTEST program. When finished, stop jdenet_n from the Microsoft Windows Task Manager.

  To run the PORTTEST program under the same account as the JD Edwards EnterpriseOne network service, log out of Windows, log into the same account under which the service is running, open a Microsoft Windows command prompt, cd to the system\bin32 directory, and rerun the PORTTEST program.

• To make sure the supplied user name and password, or both, match names and passwords, or both, in the JD Edwards EnterpriseOne security table:

  Run the PORTTEST program with a valid user name and password. Add the given user name and password to the JD Edwards EnterpriseOne security table.

If you get the message Invalid parms PORTTEST: <USER> <PWD> <ENV>, the correct number of arguments to PORTTEST may not have been included. Use these arguments:

• User - A valid JD Edwards EnterpriseOne account name.

• Password - Password for the JD Edwards EnterpriseOne account.

• Environment - A valid JD Edwards EnterpriseOne environment.

• Fewer than 99 records are written to the screen by PORTTEST.

If PORTTEST failed, examine the log files.

If fewer than 99 records exist in the F0902 table, this is not an error. You should review the log files for errors.

If the F0902 table is not accessible, verify that you can query the F0902 table using SQL.

If an error initializing the environment occurs in the log file, the environment may not have been set up correctly. Any errors in the affected jde.ini keys or database tables could cause the JD Edwards EnterpriseOne initialization to fail. The environment that PORTTEST uses is passed as a command line argument.