Attaching Failure Information to a Work Order or a Case

Access either the Work With Work Orders form or the Work With Case Management form.

To attach failure information:

1. Locate and select a specific work order or case. From the Row menu, select Failure Analysis and then Add/Revise FA.

2. On the Failure tab of the Failure Analysis Revisions form, enter a failure description or search for values in the Failure Description field.

   Note: When you click the Search button, an SWM constant controls whether the system uses failure analysis trees or the search and select program.

3. Select one of these actions:

   • If you are using the Search button and if the SWM constant is set to use failure analysis trees, go to step 4.

   • If you are using the Search button and if the SWM constant is not set to use failure analysis trees, go to step 6.

   • If you are not using the Search button, go to step 9.

4. On the Failure Analysis Tree Name Search and Select form, select a tree name that applies to the specific issue.

   Note: If you set up failure analysis sequences using the Failure Analysis Sequences program (P17769), the system might not display the Failure Analysis Tree Name Search and Select form if an exact tree match is found.

5. On the Failure Analysis Tree Search and Select form, browse through the tree to find a tree node that is similar to the issue, and then go to step 7.

6. On the Failure Analysis Search and Select form, browse through the information to find a record that is similar to the issue.

7. Select the issue and click Select.

8. On the Failure Analysis Revisions form, select the Modify Failure Record option to add information to an existing issue.

   Note: A processing option controls whether you can modify existing records. If you are not allowed to modify them, the option is disabled.

9. If you are adding a new failure or modifying existing records, enter the information in the media object text box.

   Note: If you make a mistake while adding a failure record, you can start over by selecting Clear Failure from the Form menu.

10. Click OK to save the record.

11. The Failure Analysis Details Update window is displayed prompting you to confirm whether you want to save the updates for Pareto Analysis and increment the total number of hits.

    Click Yes if you want to update your details for Pareto Analysis. Click No if you only want to view the Pareto details.

The system returns to the Work With Work Orders form or the Work With Case Management form.