Process

These processing options define the processing that the system performs for this version of Work Order Revisions (P17714).

1. Default Manager

Specify the default values for manager and supervisor addresses on the work order. Values are:

Blank: The system does not supply defaults for the manager and supervisor addresses.

1: The system uses defaults for the manager and supervisor addresses based on this hierarchy:

First: The system uses the values for the manager and supervisor from processing options.

Second: The system uses the manager value from the SWM Address Book extension record for the customer.

Third: The system uses the manager value from the equipment record.

Fourth: The system uses the values for the manager and supervisor from the Work Order Default Coding File table (F48001), based on category codes 1, 2, and 3 from the work order.

Note: The system uses the Assigned To address value from processing options first and information from the equipment record second.

12. Create Work Order Tag files (future)

Specify whether the system creates the interoperability table (F4801Z). Values are:

Blank: Do not create the interoperability table.

1: Create the interoperability table (F4801Z).

13. Email Service Provider

Specify whether the system sends an email message to the primary service provider when you create a work order. Values are:

Blank: Do not send a message.

1: Send a message.

18. Create Individual Resource Assignments

Specify whether to automatically create individual resource assignments based on the Assigned To (ANP) address book number on the form.

The system validates the address book number against the Resource Master table (F48310). Values are:

Blank: Do not create assignments.

1: Create assignments.

21. Status Code to Remove Resource Assignments

Specify a user-defined code from the UDC table (00/SS) to automatically remove resource assignments associated with the work order when you change the status of the work order. For example, when you change the status of a work order to cancel, the resource assignments associated with it are removed.

If you leave this processing option blank, the system does not remove resource assignments associated with the work order.