Self Service
These processing options enable you to specify default values for working with self-service processing on the web.
- 1. Default Responsible Business Unit
Specify the default responsible business unit that the system uses when you enter a customer self-service work order.
- 2. Default Branch
Specify the default branch that the system uses when you enter a customer self-service work order.
- 3. Enable Customer Number Field
Specify whether the system enables the customer number field on the Customer Self Service form. Values are:
Blank: Do not enable the customer number field.
1: Enable the customer number field.
- 4. Default Customer Number
Specify whether to use the user address book number as the default customer when you create a work order for customer self service. Values are:
Blank: Do not use a default customer.
1: Use the user address book number as the default customer.