Self Service

These processing options enable you to specify default values for working with self-service processing on the web.

1. Default Responsible Business Unit

Specify the default responsible business unit that the system uses when you enter a customer self-service work order.

2. Default Branch

Specify the default branch that the system uses when you enter a customer self-service work order.

3. Enable Customer Number Field

Specify whether the system enables the customer number field on the Customer Self Service form. Values are:

Blank: Do not enable the customer number field.

1: Enable the customer number field.

4. Default Customer Number

Specify whether to use the user address book number as the default customer when you create a work order for customer self service. Values are:

Blank: Do not use a default customer.

1: Use the user address book number as the default customer.