1. Capital Asset Management Implementation Guide
  2. Understanding Managing Cases

Understanding Managing Cases

Cases enable an organization to create a central point-of-contact for all maintenance issues. The Managing Cases entry point enables you to link to a variety of case information from one single form. This feature reduces the time that you spend calling and following up with the maintenance group.

The Manage Cases shortcut is a link to the Work with Cases program (P17500E). From this workspace, you can:

  • View cases.

  • Create and update cases.