Viewing Cases

You must be able to inquire and respond to a case quickly. To locate a case or a group of cases, you can use a variety of criteria. Here are some of the available fields that can be used to search for requests:

• Originator

• Equipment number

• Date

• Status

To search for a case, you use the Work with Case program (P17500E). Once the desired records are located, you can access other request information by using the links in the grid columns.

If you want to see detail information on the case and no detail exists, the system displays a message to inform you that no data exists for the selected case.