Work Order - Service Business Services - CustomerServiceManager
The CustomerServiceManager web service (JP170000) manages the processing of customer service-related web service operations. This table includes a description of the customer service web service operations:
|
Operation |
Description |
|---|---|
|
getServiceOrder (J1700020) |
Use this operation to query the JD Edwards EnterpriseOne database for existing service orders, along with labor and parts information. |
|
getServiceOrderV2 (J1700020) |
Use this operation to query the JD Edwards EnterpriseOne database for existing service orders along with labor, parts, and global locator number (GLN) information. |
|
processServiceOrder (J1700010) |
Use this operation to complete these tasks within the JD Edwards EnterpriseOne Service Management system:
|
|
processServiceOrderV2 (J1700010) |
Use this operation to add, update, or delete service order information to include labor, parts, and GLN. |
|
getCommitmentDateTime (J1700030) |
Use this operation to retrieve information from the JD Edwards EnterpriseOne Service Agreement system to calculate the commitment date and time for a service order. The system retrieves information such as customer and specified site. |
|
getCommitmentDateTime (J1700030) |
Use this operation to retrieve information from the JD Edwards EnterpriseOne Service Agreement system to calculate the commitment date and time for a service order. The system retrieves information such as customer, specified site, and GLN. |
In the EnterpriseOne system, work orders are stored in the Work Order Master table (F4801). When you create a work order, you must specify the document type that is associated with the work order. The system uses the value in the Document Type field (DCTO) to determine the order type of the work order.
You use the Document Type Maintenance program (P40040) to maintain document type information. Document type records are stored in the Document Type Master table (F40039). When you enter a document type into the system, you can associate that document type with an order type. Order types might include manufacturing orders, equipment orders, and service work orders. To specify that the document type is associated with service work orders, enter 05 in the Order Type field.
The getServiceOrder and processServiceOrder operations process only those work orders that have been defined as service work orders. Service work orders must include a document type that is associated with an order type of 05.