Manage My Service Orders Mobile Applications Overview
You use the Manage My Service Orders mobile applications to easily review and update service orders assigned to you. You can use filters to search for service orders. For each service order, you can review customer and equipment information, status and priority of the service order, planned start date, planned completion date, actual finish date, and failure description. You can also review the address and location details of the customer and site associated with the service order, and use the device's map and navigational features to locate the site and customer.
You can view photos of the service order and equipments associated with the service order. You can also add new photos and delete existing photos on a service order.
This table lists the applications that are available to review and update service orders:
Type of Application |
Additional Information |
|---|---|
Base EnterpriseOne application |
To review and update service orders, use these applications in the JD Edwards EnterpriseOne system:
|
Tablet application |
Manage My Service Orders (M17031) |
Smartphone application |
Manage My Service Orders (M17030) |
Before using the Manage My Service Orders tablet or smartphone applications, you:
Set processing options for the Manage My Service Orders mobile applications (M17031 and M17030).
Set processing options for the Field Service Inquiry program (P48100) to display only those service orders that are assigned to you.
Set processing options for the Work Order Inventory Issues program (P31113) to display the recommended issued quantity for all parts, and to process the issue of parts for all records.