Differences and Limitations: Manage My Service Orders

Mobile applications are intended to be a simplified version of the applications that are available in the base software. In most cases, these applications provide a subset of the functionality available in the base software.

Difference in the Text Attachment Functionality

The Manage My Service Orders mobile tablet application appends new text attachment that you enter to existing text attachment. In the tablet application, existing text attachments are read-only, and you cannot edit them. Also, the tablet application retrieves only the first text attachment available in the Field Service Revisions program (P17100). Hence, you cannot use the tablet application to view all the text attachments available for a service order.

When you enter a new text attachment in the Field Service Revisions program (P17100), you are adding the new text to the existing texts in the text attachment entry field. You can update existing texts and can also view all existing text attachments.