1. Mobile Enterprise Applications Implementation Guide
  2. Setting Up the Manage My Service Orders Mobile Applications

Setting Up the Manage My Service Orders Mobile Applications

Before using the Manage My Service Orders mobile applications (M17031 and M17030), you must set up the processing options of the applications in the JD Edwards EnterpriseOne system. You use the processing options to specify the versions of the programs that the system uses to process service order data for the mobile applications.

You also set up these processing options for the version of the Field Service Inquiry program (P48100) that you specify:

  • Work Order Type: Set this processing option to use service orders.

  • Only Show User's Work Orders: Set this processing option to display only your service orders.

Note: When you log in to the mobile applications, the system looks at these processing options of the Field Service Inquiry program (P48100) and displays your service orders.

You also set up these processing options for the version of the Work Order Inventory Issues program (P31113) that you specify:

  • Issue Material For: Set this processing option to automatically enter the recommended issued quantity for all parts.

  • Select All Lines for Issue on Entry: Set this processing option to process issue for all records.

  • Issue Type Code: Set this processing option to display components of all issue types.

Note: The system uses these processing options of the Work Order Inventory Issues program (P31113) to process and issue parts for the service order.
Note: Oracle recommends that you use the information provided here to set the processing options for your versions of the Field Service Inquiry program (P48100) and Work Order Inventory Issues program (P31113). If you set the processing options differently, the Manage My Service Orders mobile applications will not behave as expected.
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