1. Mobile Enterprise Applications Implementation Guide
  2. Setting Up the Manage Cases Mobile Smartphone Application (M17510E)

Setting Up the Manage Cases Mobile Smartphone Application (M17510E)

Before using the Manage Cases mobile smartphone application (M17510E), you must set up the processing option of the application in the JD Edwards EnterpriseOne system. You use the processing option to specify the version of the base application that you want to use.

Before you set up the processing option for the M17510E program, review the processing options for the Work With Case program (P17500). You review these processing options to verify the validity of the options in the specified version when you process case data by using the mobile device.

See: "Setting Up Processing Options for the Work With Case Program (P17500)" in the JD Edwards EnterpriseOne Applications Customer Relationship Management Fundamentals Implementation Guide

(Release 9.2 Update) You can use one of the following options to scan barcodes of equipment number:

  • Disable the Bluetooth option in the settings on your device if you want to use the native device camera to scan the barcodes of equipment number.

  • Enable the Bluetooth option if you want to use a Bluetooth-enabled scanning device to scan the barcodes of equipment number.

To scan barcodes using the Bluetooth scanning device, you must configure the scanning device to the mobile device.