Differences and Limitations: Manage Cases

Mobile applications are intended to be a simplified version of the applications that are available in the base software. In most cases, these applications provide a subset of the functionality available in the base software.

The Manage Cases mobile application uses your login ID to search for cases you enter. After you log in to the smartphone application, your address number is populated in the Assignee filter field, and only your assigned cases are displayed. You can search for specific cases and filter cases from your list.

When you search for cases in the Work With Cases program (P17500), you can specify the search criteria across all cases to which you have access. Therefore, your search results in the mobile application can differ from the search results in the base application.