Understanding the Customer Service Manager UX One Role
Customer Service Managers supervise Customer Service Representatives, who spend the majority of their time handling communications and queries from customers. The Customer Service Manager monitors orders and addresses any order entry issues. The Customer Service Manager assists the Customer Service Representative staff to update, cancel, release, and expedite orders. They also address returned material authorizations and analyze historical sales data to increase customer satisfaction scores and revenue.
The Customer Service Manager role, and the associated UX One pages and components, enable the manager to quickly determine whether orders require the manager's attention. For example, the Customer Service Manager can view how many backorders and held orders are pending, and then quickly access the JD Edwards EnterpriseOne forms that enable the manager to take action on the orders.
The information provided for you in this documentation describes a specific UX One role, and the associated pages and components, that were delivered.
You can use these role, pages, components, queries, grid formats, and form layouts as they are delivered, or you can modify them to more closely meet the requirements of your organization.