Understanding Collect and Generate Diagnostics
Collect and Generate Diagnostics provides a simple interface that you use to efficiently and automatically collect diagnostic data and system information. You have the flexibility to collect just the data that pertains to a specific server.
Collect and Generate Diagnostics is available with Tools Release 9.2.3.4.
Important: Technical tables, files, and logs may contain confidential data and passwords. Therefore, it is your responsibility to verify that sensitive data is removed prior to attaching the collected data to a Service Request or sharing the data.
The Collect and Generate button creates the following directories:
CaptureDiagnostics
Every time you click the Collect and Generate button the directory is deleted and recreated.
CaptureDiagnosticsZip
This directory contains the generated .zip files and a temp directory. If it does not exist, it is created.
Temp
A sub-directory of CaptureDiagnosticsZip directory. This directory contains a copy of the most current .zip file for the Download Zip--<instance name> link. If the collected .zip file is over two gigabytes in size, it is recommended that you to manually copy the file. If you attempt to download the .zip file, the browser could time-out.
It is recommend that you periodically delete the .zip files in the following directories:
Deployment Server: <install path of Deployment Server instance>\CaptureDiagnosticZip
Enterprise Server: <install path of Enterprise Server instance>\CaptureDiagnosticZip
HTML Server: <install path of Server Manager Agent >\CaptureDiagnosticZip
Server Manager Console: <install path of Server manager Consolde>\CaptureDiagnosticZip