Canceling the Delivery of Messages

If you decide that you no longer want the system to automatically redirect messages from an individual to a Priority Mail queue, you can cancel the automatic delivery of messages to your Priority Mail or Secondary queue.

To cancel the delivery of messages:

1. Open the Navigator drop-down menu, select Actions, and then select Work with Work Center.

2. On Work Center, select a message from the user for which you want to cancel automatic delivery.

3. From the Row menu, select Remove.

4. Move any other messages from this particular sender out of the Priority Mail or Secondary queue.

   As long as you keep any messages in your Priority Mail or Secondary queue from the sender whom you removed, future messages from that sender will appear in that queue.