Reassigning Messages

The messaging system enables you to reassign a message to another user after the message is sent to the original recipient. This process changes whose queue the message appears in. For example, if you originally sent a message to Jim, you can reassign that message to Betty. The message will now be in Betty's queue and will not be in Jim's queue. You can also reassign messages that you receive.

Note:

You can only reassign messages in other users' queues if your queue security enables.

To reassign messages:

1. Open the Navigator drop-down menu, select Actions, and then select Work with Work Center.

2. On Work Center, select the message that you want to reassign, and then, from the Row menu, select Reassign.

3. On Assign Message, complete these fields and click OK:

   • Address Number / User / Role

   • Queue Designator