1. Foundation Guide
  2. Creating a Contextual Conversation

Creating a Contextual Conversation

You can start a conversations about a topic related to a specific business record such as a sales order or incident report within EnterpriseOne. In an EnterpriseOne application, you open a record and begin conversation by posting comments and discussing that record. This type of conversation is called a contextual conversation.

Note: Before you start a conversation, ensure that the social connection softcoding record is created for the Content and Experience Cloud user as mentioned in "Adding EnterpriseOne Users to Oracle Content and Experience Cloud" section of the JD Edwards EnterpriseOne Tools Runtime Administration Guide.
Note: IDCS Environment. For additional information regarding requisite setup for JD Edwards EnterpriseOne connections using the Oracle Identity Cloud Service (IDCS), refer to "Configuring OAuth Services in IDCS" section of the JD Edwards EnterpriseOne Tools Security Administration Guide.

To start a contextual conversation:

  1. Open an EnterpriseOne application.

  2. Select the row to which you want to add a conversation. Then select Row, Attachments, to open the Attachment Manager side panel.

    Note: Contextual Conversations are supported only in Advanced Media Object Attachments. See Advanced Media Object Attachments (Release 9.2.1) for more information about the setup required to enable the Advanced Media Object Attachments functionality.

  3. Select the Conversations icon in the header of the side panel.

  4. In Sign In To ORACLE CLOUD, enter your the Content and Experience Cloud user name and password, and then click Sign In.

    A conversation is started in context to the selected record. The Oracle Content and Experience Cloud pane displays the application name as the title and the record number as the name of the conversation.

    Note that Content and Experience Cloud authorization is required to access the conversation.

  5. Enter your message in the conversation box and click Post. This adds your message to the conversation. Note that for a contextual conversation, you cannot add a document in Content and Experience Cloud.

For more information about Conversations and features of Content and Experience Cloud, see "Using Conversations to Collaborate" in the Using Oracle Content and Experience Cloud Guide.

Note: Only users who are authorized to access that application can see the conversation.