1. Notifications Guide
  2. Identifying the Problem and Solution

Identifying the Problem and Solution

Begin the analysis by identifying what condition or event will trigger the notification, what information the subscriber should see in the message, and optionally, which JD Edwards application the subscriber should launch to take action.

Example: Company A's Problem and Solution

Problem

Some of Company A's employees have been forgetting to enter their work hours or entering them late.

Solution

Company A's manager wants to schedule a notification message to be sent each Friday to hourly employees to remind them to enter their hours. The manager can create a notification:

  • Use a simple notification and define the notification message text to remind users to enter their time.

  • Add a shortcut to the time entry application from the notification message.

  • Allow employees to subscribe to that notification message if they need a reminder.

Example: Company B's Problem and Solution

Problem

During Month End Close the accounting managers at Company B must be available at all times to approve month-end adjustment entries that are being made by many different groups. They need to be notified whenever there are batches awaiting approval, even while they are away from their desks or away from the office. Today, Watchlists serve this purpose well, but the accounting managers must be logged into EnterpriseOne to see the Watchlist. Receiving an e-mail or text message on their mobile device will enable them to be away from their desk and still perform their jobs.

Solution

Company B wants to design a notification that will send the information to the accounting managers even if they are not currently signed into EnterpriseOne. Company B can create a notification:

  • Use a Watchlist type notification and define the notification message text to explain that there are batches needing review and approval.

  • Add a shortcut to the Work with Batches application from the notification message.

  • Allow the accounting managers to subscribe to the notification and select the email delivery option.

Example: Company C's Problem and Solution

Problem

Company C often orders items from its suppliers that are important, expensive, or critical to business processes. For example, an asset manager might order an expensive piece of equipment, or a maintenance manager might be waiting for a part to complete a repair. These individuals want to be notified quickly and proactively when their order is at a status of "Received."

Solution

Company C wants to design a notification based on an orchestration that uses the purchase order number as input and finds its status. The asset manager or maintenance manager subscribing to the notification is notified when that purchase order is at a status of "Received."

  • Build the notification based on an orchestration that uses purchase order number as an input. The orchestration then performs a data request to a JD Edwards table to filter on that purchase order number and return the status of the purchase order.

  • The notification includes message text that informs the subscriber that their purchase order is received. Because the input to the notification is a variable, anybody who knows a purchase order number can subscribe to the same notification and get notified about that particular purchase order.