Creating a Service Request

To create a service request:

1. Access the Service Request design page:

   • On the Orchestrator Home page, click the Service Requests icon.

     OR

   • After adding a Service Request step to an orchestration, click the Service Request step row.

   The Orchestrator Studio displays the initial Service Requests design page.

2. On this page, click Create Service Request, and from the drop-down list, select the type of service request that you want to create:

   • Form Request

   • Custom

   • Data Request

   • Message

   • Connector

3. (Studio 5.1.0) Click the Product Code drop-down list to select a product code to associate with the service request.

   This gives an administrator the option to manage UDO security for orchestration components by product code.

4. On the Service Request Type design page, complete these fields:

   • Service Request. Enter a name for the service request. You should include the service request type, such as "form request" or "data request," in the name to distinguish it from other service requests listed in the Service Request design page.

   • Short Description. In the space provided, enter a description with a maximum of 200 characters. This description will appear below the service request name in the component list.

5. (Optional) Click Long Description to provide additional details about the purpose of the service request.

6. Click Save.

   The first time a new service request is saved, it is saved as a "Personal" UDO. After configuring the service request, you can use the UDO buttons described in the User Defined Object (UDO) Features section to move the service request to the appropriate status.

7. Refer to the appropriate section for instructions on how to configure the service request type: form request, custom Java, data request, message, or connector.