1. Customer Relationship Management Fundamentals Implementation Guide
  2. Understanding JD Edwards EnterpriseOne CRM Fundamentals Applications

Understanding JD Edwards EnterpriseOne CRM Fundamentals Applications

The JD Edwards EnterpriseOne Customer Relationship Management applications help companies manage the entire customer life cycle, from acquiring new customers to post-sales service and support. The JD Edwards EnterpriseOne CRM Foundation system includes these features:

  • Item entry, maintenance, and inquiry.

  • Item cataloging.

  • Contact entry and maintenance.

  • Customer entry and maintenance.

  • Employee entry and maintenance.

  • Email and email merge functionality.

  • Call plan creation and maintenance.

  • Partner entry and maintenance.

The JD Edwards EnterpriseOne CRM Foundation applications are integrated with other JD Edwards EnterpriseOne applications, which reduces or eliminates redundant data entry. For example, customers, employees, and partners that are entered using the Address Book program (P01012) are accessible from CRM-related employee, customer, and partner applications. It is not necessary to reenter data into the system to create CRM records.