Customer

The Customer groupbox includes fields that you can use to enter the customer's address book number, number of call backs for the case, caller's name, caller's address book number, phone number, and email address of the person associated with the case. The customer number appears by default in the Caller Number field. If the customer does not exist in the Address Book, click the Quick Add link and add the customer information. If the caller does not exist in the Address Book, click the ellipsis (...) link and add the caller information.