Defaults

The processing options on this tab define the default values that the system uses when you run the report.

1. From Date and 2. Thru Date

Specify the from date or the through date.

Note: If you leave the Thru Date processing option blank, the system uses the current date.

3. Case Type for Handled Live

Specify the case type for live requests. Live requests are from customers who speak to a representative on the first call. The request types appear in the request statistics on the report. Enter a value from UDC 17/CT.

4. Closed Case Status

Specify the status for closed cases. Cases with this status appear in the statistics on the report. Enter a value from UDC 17/ST.