1. Customer Relationship Management for Support Implementation Guide
  2. Processing Options for Case Statistics by Assignee (R17671), Case Statistics by Product (R17672), and Case Duration Statistics by Product (R17673)

Processing Options for Case Statistics by Assignee (R17671), Case Statistics by Product (R17672), and Case Duration Statistics by Product (R17673)

For programs, you can specify options such as the default values for specific transactions, whether fields appear on a form, and the version of the program that you want to run.