Detail
- Create activity for contacts
Select this field to create an activity in the Activities program for the contact.
- Body
Enter additional text or edit default text. The email message consists of this text.
- Email Group Lists
Select a group. If you have set up email distribution lists, click Add Email Group to search and to select additional groups that receive the details of the selected solution records.
- Person List
Select the individuals who receive the solution. If individuals are set up in the system, click Add Person to search for and select individuals.
- External Email
Enter additional email addresses to forward solutions to individuals not listed in the Person or Group lists. The email address for the case contact appears by default.