Detail

Create activity for contacts

Select this field to create an activity in the Activities program for the contact.

See Entering Activities for a Case.

Body

Enter additional text or edit default text. The email message consists of this text.

Email Group Lists

Select a group. If you have set up email distribution lists, click Add Email Group to search and to select additional groups that receive the details of the selected solution records.

Person List

Select the individuals who receive the solution. If individuals are set up in the system, click Add Person to search for and select individuals.

External Email

Enter additional email addresses to forward solutions to individuals not listed in the Person or Group lists. The email address for the case contact appears by default.

See "Using Email and Mail Merge" in the JD Edwards EnterpriseOne Applications Customer Relationship Management Fundamentals Implementation Guide.