Sending Solutions

Access the Email form by selecting up to five attempted solutions and clicking the Email Selected Solution(s) button.

You can send solutions to distribution lists or individuals that are set up in the system, or you can add external email addresses to forward solutions to additional contacts. To display the Email form, you must select solutions and click Email Select Solution(s) on the Attempted Solutions form.

When you assign solutions to the case, you must first click Save Changes to display the Email Select Solution(s) button. The email address of the contact listed on the case appears by default in the External Address grid of the Email application.