Edits
Access the Edits tab.
- 1. Entitlement Check
Use this processing option to specify how the system performs the entitlement check. Values are:
Blank: Do not perform entitlement checking.
1: Check the entitlement with the date table (F1791).
2: Check the entitlement without the date table (F1791).
- 2. Maximum days for reopening Case
Use this processing option to specify the maximum number of days that you can reopen a closed case. If you leave this processing option blank, you cannot reopen a closed case.
- 3. Date/Time Opened
Use this processing option to specify whether the system uses the current date and time as the beginning date and time when you reopen a case. Values are:
Blank: The original date and time that the case was opened remain on the case.
1: The system uses the current date and time as the beginning date and time for the case.
- 4. Date/Time Returned
Use this processing option to specify whether to clear the date and time when a case is reopened. Values are:
Blank: Leave the original date and time in the case.
1: Clear the date and time in the case.
- 5. Area Code and Phone Number
Use this processing option to specify whether the system requires you to enter the area code and phone number when you enter a case. Values are:
Blank: Require the area code and phone number.
1: Do not require the area code and phone number.
- 6. Reason Code
Use this processing option to specify whether to require a reason code when you close a case. Values are:
Blank: Do not require a reason code.
1: Require a reason code.