Forms Used to Enter Service Work Orders for Cases

Form Name	FormID	Navigation	Usage
Manage Case	W90CG501J	Daily Support Processing (G90CE01), Case Entry Select a case and click Select.	Review cases.
CRM Case Related Actions	W90CG503B	Select the Related Actions tab on the Manage Case form.	Review a list of related actions connected to the case.
Add Work Order	W90CD002A	On the CRM Case Related Actions form, select Work Orders as a related action, and click Add.	Enter a service work order related to the case.

Form Name

FormID

Navigation

Usage

Manage Case

W90CG501J

Daily Support Processing (G90CE01), Case Entry

Select a case and click Select.

Review cases.

CRM Case Related Actions

W90CG503B

Select the Related Actions tab on the Manage Case form.

Review a list of related actions connected to the case.

Add Work Order

W90CD002A

On the CRM Case Related Actions form, select Work Orders as a related action, and click Add.

Enter a service work order related to the case.