Understanding Service Work Orders

Enter work orders to track requests for on-site or inhouse repair and to track shipments of replacement parts.

Depending on the customer request, you may need to first open a case and then create the service work order, or you may be able to create a service work order that is not attached to an open case. If a case cannot be resolved by a consultant, or if a replacement part is required, you can create a service work order.

Use the Related Actions form in the Case Entry program to enter and revise service work orders connected to cases.

See Entering and Reviewing Related Actions.

and

See "Managing Work Orders" in the JD Edwards EnterpriseOne Applications Service Management Implementation Guide.