Prerequisite

Before you can enter a case, you must:

• Complete the steps described in the chapter named "Setting Up Case Management Fundamentals."

• Exist in the Address Book and be defined as a service provider.

• Complete the steps described in the chapter named "Setting Up Provider Groups."

See Understanding Case Management Setup Requirements.

See Understanding Provider Groups and Escalation Methods.

and

See "Setting Up Service Management", in the JD Edwards EnterpriseOne Applications Service Management Implementation Guide.

"Setting Up Customers and Service Providers for Service Management" in the JD Edwards EnterpriseOne Applications Service Management Implementation Guide