Understanding Case Management Setup Requirements

Before you can use any of the features of the JD Edwards EnterpriseOne Case Management programs, you need to define information that the system uses for controlling and processing cases. You also need to specify information that is used when you enter data into the system, such as when you enter a case, and the method used to escalate cases. The escalation method is defined through the system constants. When you enter cases, you can also assign tasks to cases.