Related Objects

When you create a script, you can associate it with items that the organization supports, services, or sells. Items are considered related objects to a script. After you begin creating script instances from cases and work orders, the associated cases and work orders are also considered related objects.

You can review all of a script's related objects directly from the script. This information can be useful in determining how useful a script is. Reviewing the related objects shows you how many times the script has been used.