Script Instances

When you run a script, the system creates an instance of the script to hold the respondent's answers and comments. Each time you run a script, the system creates a new instance. You can see all of the script instances that are associated with a case or work order by reviewing the Related Actions tab. When you associate and run a script from a case or work order, the system populates these tables:

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When you run through a script instance, you can save information as you go; click the Save and Continue button. You can also save the instance as it is at the current time, and complete the script at a later time using the Save For Later button. While you are working with the script, you can return to previous answers and make changes. However, be aware that if you change an answer to a question in a branch script, the system deletes all of the information below that change. This is necessary because it is possible that changing an answer causes the script to include different questions than those that were asked before the answer was changed.

When you complete the script instance, you click the Finish button to save the script. After you click the Finish button, you cannot update answers in the script. However, if necessary, you can create another instance of the same script.