1. Customer Relationship Management for Support Implementation Guide
  2. Setting Up Case Management Constants

Setting Up Case Management Constants

To define default information for the entire system, you set up system constants. Constants control the types of information that you track and the rules that the system uses to perform calculations.

This section discusses how to set up Case Management constants. You must also set up the Customer Relationship Management (CRM) constants to activate the implicit save for case records.

See "Setting Up the CRM Foundation System" in the JD Edwards EnterpriseOne Applications Customer Relationship Management Fundamentals Implementation Guide.