Understanding Case Management UDCs

Before you can use any of the features of the support applications, such as JD Edwards EnterpriseOne Case Management, you need to define information that the system uses for processing. You also need to specify the data that is used when you enter cases in the system.

You can access most of these UDCs from the Case User Defined Codes menu (G17431). You can access all other UDC tables by entering UDC in the fast path field.

This table describes the information that you must set up for cases:

UDC	Type of Data
17/PR	Case Priority
17/CR	Case Reason
17/SC	Case Source
17/ST	Case Status
17/CT	Case Type
17/EN	Environment
17/GR	Geographic Region
H91/TZ	Time Zones
17/WT	Work Type
17/CB	Call Back
17/TN	Task Name
17/01 through 17/10	Case Category Codes 1 through 10
00/RR	Object In Use Application ID. Use this UDC table to check when objects are in use in specific applications and to limit access to a record to only one user at a time. Set this UDC to check access in the Case Revisions program (P90CG501). To activate record locking, enter 1 as the first character in the Special Handling Code field. If you do not want to activate record locking, enter 0 as the first character in the Special Handling Code field.
01/ST	Address Book Search Type. Set up a search type in the Address Book to define provider groups.