Setting Up Generic and Provider-Group-Specific Case Types
Access the Case Type Revisions form.
- Provider Group Number
For generic case types, this field is blank.
For provider-group-specific case types, the provider group number appears by default.
- Case Type
Enter a value from UDC 17/CT to specify the type of case.
- Default Case Source
Enter a value from UDC 17/SC to specify the source of a case.
- Resp Time (response time)
Enter a response time to define a guaranteed length of time when a consultant must respond to a case. This guaranteed response time is a component that is used to calculate commitment date and time, and escalation date and time if the case is not covered under a contract. This unit of time relates to the service type in the F1725 table. Enter the response time in hours.
Note: If a contract covers a case, then the contract response time overrides the response time on the Case Request Types Revisions form.